Last updated: February 2026
Novaia is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or book our services.
We may collect information you provide directly, such as when you book an appointment, contact us, or sign up for updates. This may include your name, email address, phone number, and any notes you provide about your preferences or skin concerns.
We use your information to: Process and manage your bookings; Send appointment reminders and relevant service information; Respond to your enquiries; Improve our website and services; Comply with legal obligations.
We do not sell your personal information. We may share your information only with service providers who assist us in operating our business (e.g. booking systems) or when required by law.
We retain your information only for as long as necessary to fulfil the purposes described in this policy or as required by law.
Depending on your location, you may have rights to access, correct, or delete your personal data, or to object to or restrict certain processing. To exercise these rights, please contact us using the details on our website.
We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.
For any questions about this Privacy Policy or our data practices, please contact us through the contact details provided on our website.
